Cancellation Policy

We appreciate that sometimes you may need to cancel your appointment, we kindly request that you provide us with 48 hours notice. A repeat cancellation may incur a charge.

Deposit Policy

• The deposit will be deducted from the total cost of your service.
• If you cancel your appointment with less than 48 hours' notice, your deposit will be retained.
• If you need to reschedule, please let us know at least 48 hours in advance, and your deposit can be transferred to a new appointment.
• No-shows will result in the loss of the deposit.

Sickness Policy

If you or someone in your family are feeling unwell or have any COVID-19 symptoms within 24 hours of your salon visit, please call and we'll re-arrange your appointment. This includes COVID-19 and anything transmittable to others. We like to keep our staff and customers as safe as possible.

Privacy Policy

RO-KO-KO is committed to respecting the privacy of our users. This Privacy Policy sets forth the online data collection and usage policies and practices that apply to the www.ro-ko-ko.co.uk website. Please review this Privacy Policy periodically as we may update it from time to time. Each time you visit the website or provide us with information, you are, by doing so, accepting the practices described in this Privacy Policy at that time.

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